Before returning any goods to us for whatever reason, it is important that you contact us by e-mail to inform us of your intention and reasons for doing so.
In the case of goods arriving to the customer in a faulty or damaged condition, we will replace your order.
In cases where loss, damage or delay is due to an incorrect delivery address being given to us, a refund cannot be offered.
We DO NOT accept Credit Card payments at 24hoursPPC starting from Feb 21, 2008. We do not know whether and when this option will be available again. You can still use your card to arrange instant funds transfer online (see next paragraph). Also, you can purchase some of our products with Visa at www.pro- heaven.biz. This site also belongs to us; minimal order limit is $150. Name of the receiver of the goods must be the same as the credit card holder's.
Card theft is a felony, we will prosecute. Here is a list of card scammers and other frauders: http://www.24hoursppc.or g/frauds.php
www.WesternUnion.com / www.MoneyGram.com payment methods
This is the major payment method available for us at the moment. You will get current payment details onto your email immediately after you place an order. After you arrange a payment, you send us all transfer details by email and we reply with the confirmation and set your order as PAID. Then we clear it within 1-2 working days and ship. No further confirmation is being sent unless there are any problems with the payment.
You can use your credit card to arrange online transfer from the website www.westernunion.com.
We do not use PayPal. They are scammers and steal money, we already heavily suffered from them. We advice everybody to cease using their services! Check this out: www.paypalsucks.com.
This system is similar to PayPal, contact us for details if you are ready to use it.
International bank-to-bank (wire) transfer
Existing customers may use this option for their convenience, but we do not provide our accounts to new customers due to security reasons. Again, you have to ask us for details.
All packages are shipped in a very discreet way. Our organization name or anything else that would imply pharmaceutical contents of the package is never used in our shipments. If the order is too large to fit one of these packages, it will automatically be divided into two or more packages (it is already included in the S&H-charges and will not increase cost of order for you). Shipments are made from different European countries.
You must ensure that your mailbox is safe enough to prevent package from being lost or stolen.
The postman should not leave it at your door!
Seizure and lost packages rate (due to USPS or other national post office fault) is no more than 2%, but make sure you indicated your address correctly, especially state, zip code and apartment number (these are the most common mistakes). We use fake return address and all returned packages will go to nowhere, we won’t be able to refund or reship in case of wrong delivery address.
How long is the whole process of ordering and shipping?
Once payment is received, we will dispatch your order within 3-4 business days. Shipping time depends on various factors such as shipping method, postal service efficiency, customs clearance, international transit, etc., which means that we can only give you an approximation based on our statistics and former experience.
How do I change my order after it has been placed?
Unfortunately, we cannot make any manual changes or cancellations of orders that have been already paid.
NOTE! Since order cancellations are not accepted once payment is received, you must make necessary order changes before payment is made.
What is the minimum and maximum quantity I can order at one time?
We have minimal order limit $250 at 24hoursppc and no maximum limit for non credit-card orders. However, you should consult with your local FDA office regarding the quantity you would like to order, since there may be import regulations on those specific products and quantity.
Is it legal to purchase these products?
Since laws differ from country to country, we recommend you to contact your local FDA or customs office regarding the regulations and restrictions of your country. Noone of our customers reported about legal problems he experienced so far.
Can I buy your products through another way aside from the website?
Since we are specialized in internet mail ordering, our services are only available through our website.
How can I contact you?
Since our services are optimized to be conducted online and worldwide, you are more than welcome to contact our departments through our website.
Do I need a prescription to order?
A prescription is NOT required to order our products.